Maximizing Your Mindshare (and Wallet Share) in the New World of SaaS
Thu, 01 Mar 2007 15:11:00 -0400
I really like SMBLive CEO Matt Howard's way of looking at software as a service. (Some argue that we should start calling it software enabled service.) Matt says running a business is all about maintaining "5 conversations": with oneself, co-workers, external partners (vendors/contractors/distributors), customers and the general public. So ideally, web apps should facilitate personal productivity,
collaboration, vendor management, CRM and sales/marketing.
Traditionally, hosting providers have focused on helping customers maintain a web presence - which only fulfills 20% of the functionalities Matt describes. So I thought it was pretty awesome when Barbara Branaman mentioned that Concentric is in the process of integrating its new collaboration service with its clustered hosting and email solutions. I said the unified offering should help Concentric increase mindshare. Barbara said also importantly, it will boost wallet share. The goal is to earn a larger slice of more customers' IT budgets.
Barbara will need to keep a close eye on Google, whose Apps Premier cover about half of the 5 conversations. Remember last December's headlines about Microsoft battling Gmail for corporate workers' attention? It seems Redmond faces an even tougher challenge with respect to productivity apps: Ars Technica reported yesterday that Google Docs and Spreadsheet account for a 92% share of unique visitors, and 95% of the amount of time spent. I'm not impressed with Google Pages, but Blogger is pretty popular. I'm sure sooner or later both will be rolled into Google Apps, along with Google Base.
Meanwhile, have you heard about eBay's new partnerships with ERP/CRM provider NetSuite (spotted via Mark Crofton's blog) and popular social network Bebo? And SalesForce is looking to build a "circle of success" around its CRM app; David Berlind says their odds are decent.
Earlier David Snead asked via a comment on an earlier post whether easy interoperability between different vendors' apps will obviate the need for hosting providers to customize services for any audience. Based on Rodney Loges' experience, I think the answer is no.
Rodney (who was instrumental in digitalNATION's $100 million sale to Verio as well as Rackspace's launch of its Intensive service) has transformed his company from a web development firm into a SaaS provider by assembling a suite of best-of-breed content management, web analytics, collaboration, etc, tools for associations and non-profits. Each hand-picked application meets specific requirements that his customers share. I think that's what it takes to win in SaaS/SES - of which hosting is just a small percent. In other words, the key is customer segmentation.
The expansion means that LeaseWeb has acquired new port capacity from a number of telecom carriers (transit traffic) and an internet exchange (peering). LeaseWeb has purchased 10 Gigabits of additional port capacity from Tata Telecommunications, formerly Teleglobe, and Global Crossing. TeliaSonera is delivering an additional 20 Gigabits of port capacity in LeaseWeb’s hosting network. Furthermore, to enable additional peering capability, the company has bought 10 Gigabits of new port capacity from the London Internet Exchange (LINX). In all, 50 Gbps of capacity has been added to the hosting network.
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High availability Hosting - Generation Next
Thu, 26 Jul 2007 12:08:17 -0400
Shared and dedicated hosting prices have reached their rock bottom and profit margins are very narrow. The differentiator today is marketing skills, customer support and hardware reliability.
Customer support and marketing are both dependent on stability of the hardware. Hardware prices have hit the rock bottom and today we are looking at reducing the number of times a customer has to get back to the hosting company complaining about their sites being down due to hardware failure.
Enter high availability hosting. With the downward spiral prices of hardware and the higher quality, we are looking at clustering as the new age solution to reduce site downtimes specially of critical websites. The huge popularity of community portals like Orkut, YouTube, Flickr, etc. speak of the change from individual websites to uptime critical web portals.
# cat /etc/debian_version
Moodle requires only one database. It includes comprehensive database abstraction that supports many major brands of database. The software team which develops Moodle has paid strong attention on system’s security. Forms are all checked, data validated, cookies encrypted and etc. The development team says that the software promotes social constructionist pedagogy, a method which includes collaboration, activity-based learning, and critical reflection.
Implementing Microsoft ForeFront Security for Exchange
Feb 29, 2008 1:18 PM PST
You've seen the Microsoft ads saying how it's easier to defeat viruses using ForeFront than it is to kill zombies. Maybe. But just how hard is it to get ForeFront up and running? And what does it do? Brien Posey explains.
Today`s suggestion:
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Support
They have a good support section in the website. Based on my experience, most of
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their replies are honest and professional. Some hosts will answer you in such a
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Conclusion
In conclusion, BlueHost offers quality and reliable hosting for $6.95 a month
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